Level 1: Cadet

NBN move to new address

Put in to have NBN and Foxtel moved to new address. Support app goes in circles, constantly asking for the same info over again and not providing answers. Phone support sends to the app. Desktop doesn't recognise the order number under "Track my Order" that is typed exactly as it was from the photo we took when the order was placed.


I do not believe that Telstra cannot provide real people to offer support because of their "CoVid-19" excuse ... it's remote support so there is no threat to their health. 


How can I access a human to follow up where our NBN is, and ensure we are not billed for a bundle we can't access at our old address?

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Level 25: The Singularity
Level 25: The Singularity

Re: NBN move to new address

In the messaging in the My Telstra app, type "Speak to a consultant" and you should get transferred to the queue to chat to a human.

Never be afraid to back yourself when trying new things, just always make sure you have 3 escape routes if things go wrong.

Set it & forget it

With direct debit there’s no need to give paying your bill another thought.

Avoid queuing up and never worry about late fees again.

Setup direct debit