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Level 1: Cadet

NBN order tracking

hi, I made an online order for Home NBN Unlimited with the Telstra smart modem on 6th May 20.

 

i received a confirmation email that contained an order number starting in ‘NA509289XX’ I haven’t had any updates, can’t see the order in My Telstra App and can’t search the order reference number as the Telstra website says it doesn’t exist. 

can someone help chase this down? You can’t ring or chat to anyone right now, so frustrating!

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3 REPLIES 3
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Level 1: Cadet

Re: NBN order tracking

Hi, I put an order in on 03/05/20 and having same problem.  Nobody wants to get back to me through the Telstra App and stores cannot help.  Looking to cancel order and go with another provider after 33 years with Telstra.

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Level 1: Cadet

Re: NBN order tracking

Had the same thing in April. I just sat around waiting until one day I finally got a text out of the blue from Telstra saying my order was being processed and the modem was on the way in the post. 
Covid-19 has absolutely decimated Telstra's ability to provide any kind of customer service at the moment, so if you can just sit and wait and eventually they will get to you... took about a month or so for me. 

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Level 1: Cadet

Re: NBN order tracking

I have had the same problem myself.

 

Set it & forget it

With direct debit there’s no need to give paying your bill another thought.

Avoid queuing up and never worry about late fees again.

Setup direct debit