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Level 1: Cadet

NBN order

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My order on NBN is in progress. Technician is booked to come on 6/8. I only received connection tool kit. Am I expecting a new modem coming before technician to come. Currently, I m using cable boardband.

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Level 24: Supreme Being
Level 24: Supreme Being
Accepted Solution

Re: NBN order

 

What sort of cable modem do you have? If it is the Telstra modem with VOIP plus cable adapter you will be able to use the Telstra Modem on the NBN connection. The NBN Technician should bring a NBN cable that the Telstra modem connects to.

 

If you have the old cable Max modem CG6300BD or the earlier cable modem CG3100D you will need to contact Telstra and request a NBN compatible modem which should be provided free of charge. 

 

I would also make sure that a Technician is actually booked to visit your premises. If you have elected self in stall no the Technician does not visit your premises and you connect all the equipment yourself. If there is no Tech visit Telstra should also send you the NBN modem.

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Highlighted
Level 24: Supreme Being
Level 24: Supreme Being
Accepted Solution

Re: NBN order

 

What sort of cable modem do you have? If it is the Telstra modem with VOIP plus cable adapter you will be able to use the Telstra Modem on the NBN connection. The NBN Technician should bring a NBN cable that the Telstra modem connects to.

 

If you have the old cable Max modem CG6300BD or the earlier cable modem CG3100D you will need to contact Telstra and request a NBN compatible modem which should be provided free of charge. 

 

I would also make sure that a Technician is actually booked to visit your premises. If you have elected self in stall no the Technician does not visit your premises and you connect all the equipment yourself. If there is no Tech visit Telstra should also send you the NBN modem.

View solution in original post

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