Romxx
Level 1: Cadet

NBN ping issue - AGAIN

2 months ago I moved to nbn. During the first week, these were my ping:

battlefield 4: 111ms

google.com.au : 100ms

 

before with Adsl: 

battlefield 4: 85ms

google.com.au : did not check

 

After numerous calls and live chat, you guys were able to fix my routing issue.

These are the new ping with nbn( ping that I should be getting) :

battlefield 4: 65ms

google.com.au: 50ms

 

A week ago everything was still fine.

Unfortunately, when I did a speedtest a few days ago, my ping went up again.

Another routing issue.

 

Ive called the technical support but they dont even know what ping is.

And please dont tell me that you can't help with my ping.

You've already fixed it before I'm pretty sure you can fix it again.

 

So please telstra, Fix my Routing Issue.

 

Was this helpful?

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3 REPLIES 3
Tezz
Level 20: Director

Re: NBN ping issue - AGAIN

Hey, Romxx,

 

Thanks for posting.

 

As this is a community based forum. I don't think you'll be able to get direct support through this medium except maybe advice. I'd suggest calling Technical Support again and request that your case be escalated to a department where they actually know what ping is. LMAO! Smiley LOL

 

ROTFPMPLMAO @ Technical Support not knowing what ping is. 

Telstra are getting better at providing internet service and support. Next time you're on the phone, ask them what Wi-Fi is and see the response - "Um... I'm guessing it's wireless Hi-Fi." LOL! Smiley LOLSmiley LOL

 

Kind regards,





Hit the Kudos button if you have found my contribution helpful and please mark Accepted Solutions where applicable.

Other than being a customer, I have no affiliation with Telstra Corporation Limited, and all opinions expressed are solely my own which may not necessarily be mirrored or endorsed by the company.
Romxx
Level 1: Cadet

Re: NBN ping issue - AGAIN

Smiley Very Happy 

hello thanks for your reply...

I called them twice.. both said they could'nt help me and both said they could'nt escalate my problem.

but its ok..

My ping is fine now Smiley Happy

Tezz
Level 20: Director

Re: NBN ping issue - AGAIN

Cool. 👍 Glad it's all good now.

 

Thank you for posting on CrowdSupport®.

 

Kind regards,





Hit the Kudos button if you have found my contribution helpful and please mark Accepted Solutions where applicable.

Other than being a customer, I have no affiliation with Telstra Corporation Limited, and all opinions expressed are solely my own which may not necessarily be mirrored or endorsed by the company.

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