Absolutely over Telstra and their lack of services or customer support. For more than a month I have waited to have a speed boost to premium tier NBN. Yesterday (7 January 2020) finally it said it was completed after being ordered on the 3rd December 2019, with and expected completion date of 4 December 2019.
Being someone who actually knows a bit about IT, of course this is something I checked immediately, several times after restarting the modem (at times only connecting via Mobile network for hours on end, before DSL actually connecting!!! This error only started since the order was placed), checking and rechecking all connections, etc.
Connecting directly to and checking the modem Broadband tab, I still have the same connection speeds as previously. As follows:
Slight difference from the Premium service speeds offered of:
Perfect for large households of 4 or more people especially if you work/study from home, have heavy gaming users and media-buffs downloading and uploading very large media files, or have multi-camera high resolution real time video security systems in place. Alternatively can support concurrent 4K/UHD video streaming for no more than two TV's or large screen tablet while supporting numerous other users streaming SD or lower resolution video, and basic web browsing, social media etc.
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You are on an FTTN connection, so you may be getting the fastest speeds that your connection is capable of. You should lodge a speed fault, but as you are getting 25Mbps, NBN Co may refuse to investigate.
My FTTN connection maxes out at around 30Mbps and I am 1.25km from the node (but have 100d cable instead of 40d, so I am lucky, otherwise it would be 17Mbps).