Level 1: Cadet

NBN Refund on Speed

I joined Telstra on the Bigpond Broadband 10000Gb Top Bundle it worked . Next thing I know Telstra gave me Unlimited Data I was pleased. THe next thing I know is Telstra is offering  me a credit on my Bundle because the promised speed could not be delivered. What happened next I am told that you do not receive the credit if  I wish to stay on the top Bundle. As an ancient Senior I try to make my life simple, so I chose a bundle that suited me to receive My telephone and Internet on one Bill. I would simply give The credit

on the present service and leave as is , If it ever gets to a stage where Speeds improve you can increase your charges.As you can see I have not made a decision as yet


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Telstra (Retired)
Telstra (Retired)

Re: NBN Refund on Speed

Hi Greyheaded,


Thanks for your post. Let us know which way you would like to go, once you have made your decision via


Kind Regards 

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