Level 1: Cadet

NBN repair order

I am helping my elderly neighbour track his NBN repair order as he doesn't have the internet. The case # Telstra gave me will not punch in. Please help.

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Level 25: The Singularity
Level 25: The Singularity

Re: NBN repair order

Send a message using the My Telstra app on your mobile (blue icon, bottom right of Get Help screen), if you can't get through on 132200. If Codi tries to send you somewhere else, type "Speak to a consultant" and you should be transferred to the queue to chat to a human.


Or send a message to the Telstra Facebook or Twitter accounts.

Never be afraid to back yourself when trying new things, just always make sure you have 3 escape routes if things go wrong.

Set it & forget it

With direct debit there’s no need to give paying your bill another thought.

Avoid queuing up and never worry about late fees again.

Setup direct debit