Level 1: Cadet

NBN setup

We have telstra modem and NBN device, but need to contact telstra for a technician as we have no phone jack. How do you book a technician? 

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Level 22: Superhuman
Level 22: Superhuman

Re: NBN setup

Have you placed an order for a new service or upgrade or change to NBN?

What type of service is it?

What Telstra Smart Modem do you have, was it supplied as art of the order (as a 'Self Installation')?

What NBN device do you have and was it also supplied as part of the order?


You may or may not need a 'phone jack' depending on what you have ordered. Telstra home phones are now delivered over the Telstra/NBN service.


If a technician is required to install cable or a connection point, Telstra will usually organise that with NBN and in a perfect world, you would be sent a booking advice/reference.


Stevo 52
Too many devices, probably an addict :-) also a tinkerer and developer of stuff..
Not with Telstra, just another customer like you!

Set it & forget it

With direct debit there’s no need to give paying your bill another thought.

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