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Level 1: Cadet

NBN speed boost

Answered

Hello there, I just got the NBN-HFC installed today to replace my cable, I used the premium speed boost with the cable and now with the new NBN it's standard plus speed boost. How can I add the premium speed boost to NBN cause I didn't find anyway to do that in My Account. Thanks.

 

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Level 24: Supreme Being
Level 24: Supreme Being
Accepted Solution

Re: NBN speed boost

You have to do it via sales, however they may not apply it until your first month is over and it's been confirmed your service is capable of those speeds
I am Complex Customer Service Specialist, nominally working with most assurance products. However, I am not an official representative on CrowdSupport.

IT Helpdesk and Technicial Support by Telstra Platinum
Smart Home Automation & Monitoring from Telstra
Helping Australians Find the Things that Matter Most with Telstra Locator

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Highlighted
Level 24: Supreme Being
Level 24: Supreme Being
Accepted Solution

Re: NBN speed boost

You have to do it via sales, however they may not apply it until your first month is over and it's been confirmed your service is capable of those speeds
I am Complex Customer Service Specialist, nominally working with most assurance products. However, I am not an official representative on CrowdSupport.

IT Helpdesk and Technicial Support by Telstra Platinum
Smart Home Automation & Monitoring from Telstra
Helping Australians Find the Things that Matter Most with Telstra Locator

View solution in original post

Set it & forget it

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