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Level 2: Rookie

NBN speed

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Hi, I just moved from TPG to Telstra, as TPG FTTB's connection is quite unstable. I chooses $90 plan, tier50 one. After connected, I ran several times testing, my speed stays at 10mbps/10mbps, never goes higher.  I did testing on different time, morning and night time, always same result. I asked customer service, he told me slow speed due to pandemic, but I feel it's more like a speed limit on me, can you help me fix this please

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Level 24: Supreme Being
Level 24: Supreme Being
Accepted Solution

Re: NBN speed

The slow speed is not due to COVID-19. COVID-19 might cause a reduction in speed during busy periods but the reason for the low speed is the high attenuation of the line. There could be a fault causing the high attenuation. I would contact Telstra support again.

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4 REPLIES 4
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Level 24: Supreme Being
Level 24: Supreme Being

Re: NBN speed

There are two versions of the Gen 2 Modem, one made by Technicolor (DJA0231) (Vent holes in sides) and the other made by Arcadyan (LH1000)

 

Open a web browser and go to http://192.168.0.1, password is Telstra.

 

If you have the Arcadyan version go to Advanced > Internet. Speed link is displayed on RHS.

 

If you have the Technicolor version go to Advanced > Broadband > Link Status. Maximum and Actual link speed will be displayed. 

 

Could you post these figures. These will indicate whether the low speed is due to the link or something else. 

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Level 2: Rookie

Re: NBN speed

Thanks for your reply, here is the link status

 

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Level 24: Supreme Being
Level 24: Supreme Being
Accepted Solution

Re: NBN speed

The slow speed is not due to COVID-19. COVID-19 might cause a reduction in speed during busy periods but the reason for the low speed is the high attenuation of the line. There could be a fault causing the high attenuation. I would contact Telstra support again.

View solution in original post

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Level 2: Rookie

Re: NBN speed

Thank you

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