Level 1: Cadet

NBN upgrade???

Last Friday 11th of May, Telstra informed us that our NBN broadband will be interrupted for an upgrade. Since then,download speed had dropped from 23MB to a ridiculous 1MB and our upload has dropped from 5MB to just over 1MB... I've restarted modems and gone through troubleshooting... Who is able to answer why this is? Regards.

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Level 24: Supreme Being
Level 24: Supreme Being

Re: NBN upgrade???

Have you checked with NBN Assurance 1800 834 273?

The upgrade would of been performed by NBN™ so Telstra may not actually know what had been done and will have to raise a ticket to them if it cant be resolved over the phone

I am Complex Customer Service Specialist, nominally working with most assurance products. However, I am not an official representative on CrowdSupport.

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