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Level 1: Cadet

NBN with Netgear Nighthawk (D7000) issues

New NBN FTTN connection at home. Telstra Smart Modem worked perfectly but wanted to keep using Nighthawk D7000 for improved performance.

For a few days I couldn't get the D7000 to recognise the active DSL. Found no username/password required for Telstra nbn info in this forum, but this didn't correct the problem.

What DID work though was changing both the:

"Internet IP Address" to "Get Dynamically from ISP"

And

"Domain Name Server Address" to "Get automatically from ISP".

After a few days of troubleshooting and with plenty of time on the phone to Telstra support to no avail...this fixed the problem instantly.

Good luck

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2 REPLIES 2
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Level 23: Superhero
Level 23: Superhero

Re: NBN with Netgear Nighthawk (D7000) issues

BYO modems can require configuration changes to allow them to connect.
For Official Support Chat Now, try the Online Troubleshooter, check for Outages or Raise a Complaint.

Full Disclosure as part of Telstras Social Media Code.
  • I work for Telstra in the following products.
  • Telstra Platinum, Telstra Business Services, Telstra Smart Home, Velocity, Locator and NBN faults.
  • I'm not here in an official capacity, I just like fixing things and respond in my own time when I can.
  • Include "@343GuiltySpark" in your reply to get my attention if you're after me specifically.
  • My opinions are my own and not that of Telstra's, just so we're all on the same page.
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Level 21: Augmented

Re: NBN with Netgear Nighthawk (D7000) issues

And, significantly, if you run into the problems, BYO modems are NOT supported
DISCLAIMER: I do not work for Telstra or any other ISP. I never did. I have wealth of practical knowledge in Computer Security and Forensic Computing. I have been in the field since 1985.

Likes (formerly Kudos) and solutions are appreciated!!!
The comments expressed by me reflect my user experience and personal opinion.

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