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In regards to the drops, what types of NBN do you have and please post your modem stats:
On a Premium Home Network Gateway, T-Gateway, Gateway Max, or Gateway Max 2
(TG587, TG797, TG799, TG800):
http://10.0.0.138/ > Advanced > Broadband
On a Telstra Gateway
(Sagemcom F@st 5355):
http://10.0.0.138/ > Advanced > Gateway Settings > Device Info > General > xDSL (Bottom of Page)
On a Frontier Gateway
(DJN2130):
http://192.168.0.1/ > Advanced > Broadband
Default password is generally 'admin'
You're looking for line rates, power levels, attenuation etc
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In regards to the drops, what types of NBN do you have and please post your modem stats:
On a Premium Home Network Gateway, T-Gateway, Gateway Max, or Gateway Max 2
(TG587, TG797, TG799, TG800):
http://10.0.0.138/ > Advanced > Broadband
On a Telstra Gateway
(Sagemcom F@st 5355):
http://10.0.0.138/ > Advanced > Gateway Settings > Device Info > General > xDSL (Bottom of Page)
On a Frontier Gateway
(DJN2130):
http://192.168.0.1/ > Advanced > Broadband
Default password is generally 'admin'
You're looking for line rates, power levels, attenuation etc
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Re: NBN
@Gidgeepost73 What has Bigpond tech support said?
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Re: NBN
What model printer do you have?
The phone and internet should not drop out. If it is dropping out several times a day then there is a fault and I would ring Telstra NBN support. When the NBN drops out does the link light change colour on the gateway?
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Re: NBN
Likes (formerly Kudos) and solutions are appreciated!!!
The comments expressed by me reflect my user experience and personal opinion.
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Re: NBN
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Re: NBN
Thinking of moving to another provider but thought it wouldn't matter if it's with Telstra or Optus since the problem is with NBN, would that be right?
What option do we have if the area we are in only has NBN as an option? They won't let us go back to ADSL. Ringing the tech support doesn't make a difference. Rang tech support so many times and reading some of the previous posts it's just a waste of time. I need the internet though so what to do?
Does Telstra offer a wireless connection that we can switch on to when drop outs happen? But I wouldn't be paying extra.
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Re: NBN
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Re: NBN
@akoiniwrote:
Does Telstra offer a wireless connection that we can switch on to when drop outs happen? But I wouldn't be paying extra.
@akoini The Telstra Smart Modem (Or Frontier modem) has a 3G/4G backup when the NBN drops out. Its only 6Mbps, but its better than nothing.
The usage comes out of your monthly quota.
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Re: NBN
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Re: NBN
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Re: NBN
Hi @DiFish6 for any connection related concerns you would contact your chosen ISP and not NBN Co directly for support. We are happy to assist via 1800 TFIBRE 24x7 for your Telstra NBN issues.
Need help? Check out our Community Wiki or Support Portal || Looking for a new mobile? Order online today || Get help with any Tech at Home with Telstra Platinum || Don't forget to tag answers as Accepted Solutions and give a Like to the member(s) who helped you out.
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Re: NBN
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Re: NBN
@DiFish6wrote:
Yes several times!! And they all say the same thing - there's nothing wrong with the line, so they give me another modem. grrrr. My complaints apparently have never been passed onto the NBN team - 2 and a half years of complaining and not one complaint passed onto the NBN!!! How can they fix a problem if they are not made aware of it - Telstra has a lot to answer to!!!
Was it a NBN Technician or a Telstra Technician who checked the line?
Could please post your gateways DSL diagnostics.
TG799 and TG800
http://10.0.0.138 > advance > broadband > DSL Diagnostics
Telstra Frontier (DJN2130) or Telstra Smart Modem (DJA0230)
http://192.168.0.1 > Advanced > Broadband > DSL Diagnostics
Telstra Gateway (Sagemcom F@st 5355)
http://10.0.0.138 > Advanced > Gateway Settings > Dev Info > Statistics > WAN 1 - xDSL Password is admin
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