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Level 1: Cadet

NBN

Hi, I need to reschedule an appointment for a NBN connection, and I cannot get through to the case management team. Is someone able to help?

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Level 25: The Singularity
Level 25: The Singularity

Re: NBN

Nobody at Crowdsupport has access to account information.

 

If you can't get through on the phone, send a message using the My Telstra app on your mobile (blue icon, bottom right of Get Help screen) and if Codi redirects you, type "Speak to a consultant" and you should be transferred to the queue to chat with a human.

 

You can mark the message as urgent by tapping on the 3 dot icon in the top right of the message screen.

Never be afraid to back yourself when trying new things, just always make sure you have 3 escape routes if things go wrong.

Set it & forget it

With direct debit there’s no need to give paying your bill another thought.

Avoid queuing up and never worry about late fees again.

Setup direct debit