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We have contacted Testra 3 times each time saying they will look into it and they will give us a call back. They have never called back and each time we have called back no one has looked into this issues. Each time we have spent over an hour doing as they request unplugging and plugging our modern ect. Very frustrating.Just wondering has any one else experienced this problem? We are thinking of changing providers but no sure if the same would occur with another provider.
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Changing providers probably want fix the fault as you will end up with the same link back to the node. You could raise a complaint. If you raise a complaint you will be allocated a case manager who try and resolve the problem within 14 days. If still not satisfied you can contact the TIO. To raise a complaint ring 132200 and when asked for reason say complaint or you can use the online form.
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