Emmanuel1465
Level 1: Cadet

NBN

Answered
I’m getting 220 kbps overall speed for a medium broadband service. Is this normal?
2 ACCEPTED SOLUTIONS

Accepted Solutions
343GuiltySpark
Level 23: Superhero
Level 23: Superhero
Accepted Solution

Re: NBN

That looks like you're running off the mobile backup and have been shaped. What type of NBN do you have and what color are the lights on your modem?
I work for Telstra, but my opinions are my own and not that of Telstras

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Big_Dan
Telstra (Retired)
Telstra (Retired)
Accepted Solution

Re: NBN

Hey Emmanuel1465, welcome to CrowdSupport.

 

@343GuiltySpark is correct; another reason for shaping is if the account is overdue, so it might be worth checking your balance here: http://tel.st/w4lbc

 

If you're account is up to date and the modem isn't on the 4G backup, something is very wrong and it would be worth running the troubleshooter here: http://tel.st/pnduv. If that doesn't fix the issue it will provide a reference number you can then provide our nbn support team who can be reached by calling 1800 834 273, "faults" at the prompt.

Need help? Check out our Community Wiki or Support Portal || Looking for a new mobile? Order online today || Get help with any Tech at Home with Telstra Platinum || Don't forget to tag answers as Accepted Solutions and give a Like to the member(s) who helped you out.

All moderation actions are supported by the CrowdSupport Community Guidelines

View solution in original post

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2 REPLIES 2
343GuiltySpark
Level 23: Superhero
Level 23: Superhero
Accepted Solution

Re: NBN

That looks like you're running off the mobile backup and have been shaped. What type of NBN do you have and what color are the lights on your modem?
I work for Telstra, but my opinions are my own and not that of Telstras

View solution in original post

Big_Dan
Telstra (Retired)
Telstra (Retired)
Accepted Solution

Re: NBN

Hey Emmanuel1465, welcome to CrowdSupport.

 

@343GuiltySpark is correct; another reason for shaping is if the account is overdue, so it might be worth checking your balance here: http://tel.st/w4lbc

 

If you're account is up to date and the modem isn't on the 4G backup, something is very wrong and it would be worth running the troubleshooter here: http://tel.st/pnduv. If that doesn't fix the issue it will provide a reference number you can then provide our nbn support team who can be reached by calling 1800 834 273, "faults" at the prompt.

Need help? Check out our Community Wiki or Support Portal || Looking for a new mobile? Order online today || Get help with any Tech at Home with Telstra Platinum || Don't forget to tag answers as Accepted Solutions and give a Like to the member(s) who helped you out.

All moderation actions are supported by the CrowdSupport Community Guidelines

View solution in original post

Set it & forget it

With direct debit there’s no need to give paying your bill another thought.

Avoid queuing up and never worry about late fees again.

Setup direct debit