Level 2: Rookie


I signed up for NBN through Telstra in September 2018 everything appeared to work well until the start of December 2018, between the 4th of December 2018 and the 8th of December I've received 8 separate notifications regarding  your Telstra Smart Modem recently switched over to Telstra's mobile network and from Fox Telstra that  An outage is currently impacting your TV service 

During these periods my internet service, landline and Telstra Foxtel are degraded to the point of being useless, my service is located in the eastern suburbs and within 3kms of the Sydney CBD.  I have searched online and can find no explanation as to the cause of these outages and I'm now concerned that this is going to be an ongoing issue, I would like feedback from others similarly affected and an official explanation from Telstra as to the cause. Thanking you in anticipation.  

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Telstra (Retired)
Telstra (Retired)


Hi Jimg


As there are no known outages listed for the area then I would suggest talking to the faults team about the connection drops so they can investigate the network on 1800834273 or via live chat online here.  


- AlistairQWA

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