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Level 1: Cadet

NBN

I had my NBN connected last week on the 14 th August. Now I have no internet after the NBN technician COMPLETED his work

i have made 25 calls in the last week to the NBN and Telstra I have been on the phone for 6 plus hours, no one has helped me and I still do not have any internet. 

Does any one know of a contact number in Australia that may solve this issue as Telstra does not not care.

 

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4 REPLIES 4
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Level 23: Superhero
Level 23: Superhero

Re: NBN

Raising a complaint may be best option. There is a link below in my signature to raise one.
For Official Support Chat Now, try the Online Troubleshooter, check for Outages or Raise a Complaint.

Full Disclosure as part of Telstras Social Media Code.
  • I work for Telstra in the following products.
  • Telstra Platinum, Telstra Business Services, Telstra Smart Home, Velocity, Locator and NBN faults.
  • I'm not here in an official capacity, I just like fixing things and respond in my own time when I can.
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Level 25: The Singularity
Level 25: The Singularity

Re: NBN

What type of NBN connection is it?

What model modem are you using (have you factory reset it)?

What colour are the lights on the modem?

Never be afraid to back yourself when trying new things, just always make sure you have 3 escape routes if things go wrong.
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Level 3: Gumshoe

Re: NBN

You are asking as if he has no idea whats wrong or right the internet is down so take it into account that all lights are flashing and you claim factory resetting a modem would help? Jesus Christ this could explain why Telstra is such a joke nowadays because more people know more about the problem then telstra itself

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Support Team
Support Team

Re: NBN

Hey wmoods, thank you for your post.

I am so sorry to hear of these troubles you have been having since this work was completed, and these long calls trying to have this resolved. 

There is no direct number to Australia, as when you call the queue brings you through to the first available consultant for assistance. When the nbn technician completed the work, did this work briefly and has since gone down? Or did it never fully get activated?

- Ryan

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