Level 1: Cadet


I keep getting recorded telephone calls saying that my NBN will be discontinued within 24hours. It always comes through as a private call and there is no chance of speaking to anyone. Could someone please help me sort out this problem.

Yvonne Radzevicius.

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Support Team
Support Team


Hi Yvonne5236. 


Sounds like a scam call.

We do what we can to block & stop scam callers, but as we're not a law enforcement agency & the majority of scam calls come from overseas using number spoofing, it can be hard to stop them entirely. If you continue to get them, please chat to our "Unwelcomed Calls" team on 1800805996. 

You can find some more useful info here on how to handle these calls https://tel.st/leah9. You can report this to the Aust. Communications & Media Authority here: ACMA http://www.acma.gov.au/. 

We have a printable PDF document here https://tel.st/4peqw on how to tell if it is really Telstra calling you. We also have more info here on how what to do if you get a scam call https://tel.st/jflql.

Finally, you can also report this via the "Misuse of Telstra Service" form https://tel.st/fy8ru.

These steps are the best way to reduce these calls.

Regards -


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