Psmith99
Level 1: Cadet

Nbn

NBN not working in Bentleigh area?modem has green light and nbn lights are all normal with exception tomobile signal. have reset modem 4 times and still no connection?  What a waste of time and money!

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2 REPLIES 2
Dowser
Level 21: Augmented
Level 21: Augmented

Re: Nbn

You can check for Telstra outages using the webpage


If the NBN lights are on, does the modem allow you to access internet data?.


You are concerned about the mobile signal.  What colour is the LED for it on the modem?. If it is Red then that could mean that the mobile signal is weak, but still usable.

 

Also, which model modem do you have?.  It could be written on the case.

SteveW_52
Level 22: Superhuman
Level 22: Superhuman

Re: Nbn

Unplug the cable from the RED WAN port or GREY DSL port and wait a few minutes for the modem to switch into 4G backup mode (blue light on the front)..  that should give you a level of service adequate for basic needs..

 

Then report the NBN fault, while you run on 4G until it is fixed..

Stevo 52
Too many devices, probably an addict :-) also a tinkerer and developer of stuff..
Not with Telstra, just another customer like you!

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