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Level 1: Cadet

Netgear + NBN + Phone

Answered

Hi,

 

I have just connected to the NBN.

 

The Telstra/NBN installer refused to reconnect my Netgear Modem Router D6200 even though he was asked to do so. He instead connected the Telstra provided one which I stated several times that I did not want.

 

I want to reinstall my Netgear equipment. How do I reconnect the Netgear D6200 given there is no phone port on the Netgear (unlike the Telstra one) and I can't connect my phone directly to the Voice ports on the connection box?

 

I have a home phone now that I am paying for and is useless. 

 

Thanks,

GMP

 

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Telstra (Retired)
Telstra (Retired)
Accepted Solution

Re: Netgear + NBN + Phone

Hi GMP & Jasoncarpenter,

 

Here is some information which may help.
 
There are several variations of NBN services on Telstra.  The main one being a service which provides Broadband and phone services (via VOIP) over the same connection.  In this set-up one UNI-D port is provisioned on Network Termination Device (NTD), or Connection Box.
 
The Telstra provided modem (T-Gateway) connects to the NBN NTD via the provisioned UNI-D port (there are 4 of them).  Once the T-Gateway is connected it is programmed with the SIP details which allow your phone service to work.  
 
In this configuration the phone handset must be connected to the T-Gateway either via a DECT connection (wireless) or connecting the handset directly into the green voice port on the back of the T-Gateway.
 
With this set-up you can connect another modem, like your Netgear Modem Router D6200 to the UNI-D port and access the internet. However the non-Telstra modem is unable to be programmed with the SIP details so your phone service will not work.
 
If you wanted to, you could bridge the T-Gateway.  The T-Gateway can be set into 'bridged' mode.  This will then allow you to have another Router attached behind it to handle all your in home networking functions.  Note, when bridging your T-Gateway, you will only be able to receive limited Technical support.
To enter the gateway into 'bridge', you will need to run the 'in-build' Configuration Wizard, and manually select the 'Bridged Mode' option. (this is an excerpt from the following thread.)
 
GMP, I hope that explains your issue with having internet but no phones when using your Netgear.
 
There are two types of NBN connections at the moment.  Standard Fibre Access, where the internet is delivered via an optic fibre connection, and Fixed Wireless, where the internet is delivered via wireless technology to an aerial on your roof.
 
The Fibre Access NTD has two UNI-V ports, the Fixed Wireless NTD does not.
 
NTD Ports
 
WNTD ports
 
 Jasoncarpenter, if you can't see any phone ports or UNI-V ports then you most likely have the Wireless NTD.
 
These UNI-V ports need to be provisioned in order to work, so if your phone service is delivered the usual way, via the T-Gateway then phone handsets connected these ports will not work.
 
If you wish to get your phone service connected to one of the UNI-V ports so you can continue to use your Netgear modem and have a working phone service.
 
Hope this helps.
 
- Ben

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11 REPLIES 11
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Level 25: The Singularity
Level 25: The Singularity

Re: Netgear + NBN + Phone

Your Netgear should be connected to the NBN connection box by plugging the ethernet port that comes from the NBN Connection Box to the WAN port on your Netgear. The Netgear acts as a router, not as a modem in an NBN installation.

 

You phone plugs directly in to the port on your NBN Connection Box.

 

The Telstra Technician is only authorised to install the Telstra Gateway.  He is not allowed to install 3rd Party hardware and the installation from teh Tesltra side can only be completed once the Gateway is connected to the NBN.  This is the point where the technician has provided you with the service you have ordered.  If you choose to change the setup after he leaves, that is your choice.

Never be afraid to back yourself when trying new things, just always make sure you have 3 escape routes if things go wrong.
Level 4: Private Eye

Re: Netgear + NBN + Phone

Hi,
Am i missing something as i can't see a phone port on my nbn connection box. I would also like to bypass the t-gateway but can't see a phone port.
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Level 1: Cadet

Re: Netgear + NBN + Phone

Hi Jasoncarpenter.
You're not missing anything. This whole process is just confusing IMO. I believe that there are phone ports on the NBN box (2 on the leftward side??). You may have to lift the front cover off the box to see them. But plugging my phone into either one does not work. I may not be doing it correctly though.

Jupiter,
I've tried plugging my phone directly into the NBN connection box and it does not work. If there is a certain place other than the voice ports (there are 2) then can someone please advise?

I was of the understanding after reading some posts on here that I needed to use the TGateway to be able to use my phone but no one from Telstra told us this before the day this technician turned up. It would have been nice to know this beforehand when we were making the decision on what provider to go for.
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Telstra (Retired)
Telstra (Retired)

Re: Netgear + NBN + Phone

Hi GMP, 

 

Whilst I don't have the exact information at this stage I will be forwarding this to our NBN specialist who will be in tomorrow morning who can investigate. 

 

- Patrice

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Highlighted
Telstra (Retired)
Telstra (Retired)
Accepted Solution

Re: Netgear + NBN + Phone

Hi GMP & Jasoncarpenter,

 

Here is some information which may help.
 
There are several variations of NBN services on Telstra.  The main one being a service which provides Broadband and phone services (via VOIP) over the same connection.  In this set-up one UNI-D port is provisioned on Network Termination Device (NTD), or Connection Box.
 
The Telstra provided modem (T-Gateway) connects to the NBN NTD via the provisioned UNI-D port (there are 4 of them).  Once the T-Gateway is connected it is programmed with the SIP details which allow your phone service to work.  
 
In this configuration the phone handset must be connected to the T-Gateway either via a DECT connection (wireless) or connecting the handset directly into the green voice port on the back of the T-Gateway.
 
With this set-up you can connect another modem, like your Netgear Modem Router D6200 to the UNI-D port and access the internet. However the non-Telstra modem is unable to be programmed with the SIP details so your phone service will not work.
 
If you wanted to, you could bridge the T-Gateway.  The T-Gateway can be set into 'bridged' mode.  This will then allow you to have another Router attached behind it to handle all your in home networking functions.  Note, when bridging your T-Gateway, you will only be able to receive limited Technical support.
To enter the gateway into 'bridge', you will need to run the 'in-build' Configuration Wizard, and manually select the 'Bridged Mode' option. (this is an excerpt from the following thread.)
 
GMP, I hope that explains your issue with having internet but no phones when using your Netgear.
 
There are two types of NBN connections at the moment.  Standard Fibre Access, where the internet is delivered via an optic fibre connection, and Fixed Wireless, where the internet is delivered via wireless technology to an aerial on your roof.
 
The Fibre Access NTD has two UNI-V ports, the Fixed Wireless NTD does not.
 
NTD Ports
 
WNTD ports
 
 Jasoncarpenter, if you can't see any phone ports or UNI-V ports then you most likely have the Wireless NTD.
 
These UNI-V ports need to be provisioned in order to work, so if your phone service is delivered the usual way, via the T-Gateway then phone handsets connected these ports will not work.
 
If you wish to get your phone service connected to one of the UNI-V ports so you can continue to use your Netgear modem and have a working phone service.
 
Hope this helps.
 
- Ben

Need help? Check out our Community Wiki or Support Portal || Looking for a new mobile? Order online today || Get help with any Tech at Home with Telstra Platinum || Don't forget to tag answers as Accepted Solutions and give a Like to the member(s) who helped you out.

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View solution in original post

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Level 1: Cadet

Re: Netgear + NBN + Phone

Hi GMP

 

I had the same problem

 

You have to use both modems, connect it like the Telstra tech did but disable the WiFi so you get your phone working then from one of the yellow LAN ports on the Telstra modem plug that into your new Netgear modem and use that for your internet. This is how I have got my home phone and internet working but I am using a D-Link router.

 

Hope this helps

 

Martin

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Level 1: Cadet

Re: Netgear + NBN + Phone

Hi Ben_Telstra

 

I have the Netgear D6200 and I want to connect it to the NBN, I do not care about the phone line (I won't use it) which I understand I need to use the Gateway Max to have it, but I only want to use the internet service

 

I have tried to copy the configuration from the Gateway Max and replicate it into my netgear without success, Could you please explain the configuration I need to apply to the netgear

 

When I connect netgear and run the wizard it says that no DSL deteected

 

When I connect netgear and run the wizard, it says that no DSL detected. I also notice the internet led on the netgear router keeps blinking, never gets steady

 

I would like to avoid using the Gateway Max as modem and netgear as router

 

Cheers

Gus

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Telstra (Retired)
Telstra (Retired)

Re: Netgear + NBN + Phone

Hi Comangus, 

 

An NBN connection will not send a DSL signal, so the modem will never detect that.  The modem is no longer needed to provide authentication and so it will only be used to provide a Wireless signal and routing functions. If you've made any modifications to it please reset it to it's factory default settings and then...

 

Connect your Netgear D6200 directly to your active Uni-D port and you should have a connection.  Make sure the Ethernet cable is connected to the 'Internet or WAN' port but not any of the yellow LAN / Ethernet ports.

 

Hope this helps

Ben

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Level 3: Gumshoe

Re: Netgear + NBN + Phone

I have had a lot of trouble since connecting to the NBN. The gateway router is the issue. Previously (when we were on adsl2) my computer kept telling me to plug the ethernet cable in. It was already pluged in. I had to remove it and plug it in half a dozen times before it would connect. I then purchased a netgear router and the problem went away. Then a bright spark told me i had to connect to the NBN because the copper wire was being removed. So i did. Testra put their gateway router in and the problem came back. the computer, when i boots up has a red cross in the network icon, just like before ADSL2. So i go down to see if i can again buy a new router and was told no, you have to use the telstra one. I would have thought thats against some restraint of trade law or something. So i now have to spend 15 minutes everytime i turn on my computer, unplugging and plugging in my ethernet cable till the red cross disappears and i get connected. I also have to reboot my router every couple of days to get a connection. Telstra tech says this is normal. Cant wait until my contract is up. BTW, they connected Foxtel up when they put in the NBN but instead of going through the NBN (which i was told it would) they put a disc on my roof. They are so poor ive given being mad, i just laugh now. Thanks Telstra better than the comedy company. 

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Telstra (Retired)
Telstra (Retired)

Re: Netgear + NBN + Phone

I don't believe that reconnecting the ethernet cable multiple times is normal as I have not heard of a similar issue. I would agree that there seems to be an issue with the network card and the modems that we supply. Have you checked that the network drivers for your computer are up to date as well as using a different port on the modem and/or a different Ethernet cable?

 

Our NBN customers can use a BYO NBN Ready modem if they choose, except for when the phone service is provisioned via the modem. In this scenario, you would configure the Telstra Gateway to be in Bridged Mode & disable Wi-Fi and connect your BYO router to the provided gateway. 

 

Alternatively, if your phone service is provisioned via the Uni-V port, you will not need the Telstra Gateway to utilise the phone.

 

- Shelly

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Level 1: Cadet

Re: Netgear + NBN + Phone

Hi,

 

 

Regarding

 

"you would configure the Telstra Gateway to be in Bridged Mode & disable Wi-Fi and connect your BYO router to the provided gateway. "

 

 

If I do the bridged mode, VOIP LED not glowing and no dial tone on the phone.

 

But internet is fine and here my setup(TG797nV3)

 

NTD -> Gateway(Bridged) -> Asus(router)

 

 

If I try the otherway, outgoing calls are fine, but incoming calls goes straight to Voicemail

 

NTD -> Asus(router)  -> Gateway -> Phone

 

Could you please help?

 

-Raj

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