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Level 2: Rookie

Netgear nighthawk x4s won’t connect to ADSL2

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My son gave me a Netgear Nighthawk x4s to replace my Telstra Modem. I am on ADSL2. When I plug the ADSL cable from yhe splitter into the new modem the light indicating ADSL connection stays red. Netgear Genie can not identify the problem.

My Telstra modem connects to ADSL with no issues.

 

1 ACCEPTED SOLUTION

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Level 24: Supreme Being
Level 24: Supreme Being
Accepted Solution

Re: Netgear nighthawk x4s won’t connect to ADSL2

Have you tried re powering the modem. Turning power off and then back on with the modem connected to the splitter / filter?

 

Also try connecting modem directly to wall socket and then re power the modem.

 

If DSL led still amber try setting up modem manually as  per page 55 of the manual

 

Transfer Mode select ADSL/ATM

DSL Mode select Auto

Does your internet connection require a login select yes

Internet Service provider select PPPOE

Login is your bigpond username (example@bigpond.com

Password is your bigpond password

 

The link below has a full list of bigpond settings

https://www.telstra.com.au/support/category/broadband/manage/bigpond-standard-settings

 

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Highlighted
Level 24: Supreme Being
Level 24: Supreme Being
Accepted Solution

Re: Netgear nighthawk x4s won’t connect to ADSL2

Have you tried re powering the modem. Turning power off and then back on with the modem connected to the splitter / filter?

 

Also try connecting modem directly to wall socket and then re power the modem.

 

If DSL led still amber try setting up modem manually as  per page 55 of the manual

 

Transfer Mode select ADSL/ATM

DSL Mode select Auto

Does your internet connection require a login select yes

Internet Service provider select PPPOE

Login is your bigpond username (example@bigpond.com

Password is your bigpond password

 

The link below has a full list of bigpond settings

https://www.telstra.com.au/support/category/broadband/manage/bigpond-standard-settings

 

View solution in original post

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Support Team
Support Team

Re: Netgear nighthawk x4s won’t connect to ADSL2

Hi Nifty64,

 

How did you go with cf4's suggestion?

 

-Chris

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Level 2: Rookie

Re: Netgear nighthawk x4s won’t connect to ADSL2

All good. My son came around and did the setup from memory.

Thanks anyway. He didn’t trust me to do it from the instructions.

but they were perfect anyway.

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