CrowdSupport®
Highlighted
Level 1: Cadet

network dropping out every 5-10 min

Both my telstra broadband networks keep dropping out ever 5-10min. When one drops out, I am able to change to the other network. The other newtork is always working. I will stay in this newtork for 5-10min and this will drop out and I will switch back again and so on. I use cloud based software for my business and this is slowing me down big time. Any ideas what is going on ?

Was this helpful?

  • Yes it was, thank you
  • No, I still need help
1 REPLY 1
Highlighted
Telstra (Retired)
Telstra (Retired)

Re: network dropping out every 5-10 min

Hi Shaun, 

 

Thanks for contacting us and sorry to hear of the trouble with your connection. An isolation test might fix the connection:

 

https://crowdsupport.telstra.com.au/t5/Home-Broadband-KB/How-To-Troubleshoot-Speed-Issues/ta-p/27813...

 

If not, please call Telstra Technical Support team on 133 933 they can run some tests and get this working again.

 

Need help? Check out our Community Wiki or Support Portal || Looking for a new mobile? Order online today || Get help with any Tech at Home with Telstra Platinum || Don't forget to tag answers as Accepted Solutions and give a Like to the member(s) who helped you out.

All moderation actions are supported by the CrowdSupport Community Guidelines

Set it & forget it

With direct debit there’s no need to give paying your bill another thought.

Avoid queuing up and never worry about late fees again.

Setup direct debit