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Level 3: Gumshoe

New connection to NBN HFC speed slow downs and speed resumes each day

Answered

I recently changed from Telstra/Foxtel cable to Telstra NBN HFC. I am meant to get 100 Mbps download speed. The works sometimes very late at night until early morning. I then am left with about 2 Mbps download and 34 Mbps upload all day until the next day. It should be an unlimited plan. It seems to return around 2am each day and is gone again by 7am. Any thoughts.

 

1 ACCEPTED SOLUTION

Accepted Solutions
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Level 3: Gumshoe
Accepted Solution

Re: New connection to NBN HFC speed slow downs and speed resumes each day

Happy Days. Telstra Complaints department escalated to the Platinum Special Team in Telstra that originally had push back from NBN. Finally, NBN had to make config changes at their end and had seen several issues in the area similar to mine. At 1:30pm yesterday my service resumed and has been good so far.

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12 REPLIES 12
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Level 23: Superhero
Level 23: Superhero

Re: New connection to NBN HFC speed slow downs and speed resumes each day

Are you running the tests over wifi?

For Official Support Chat Now, try the Online Troubleshooter, check for Outages or Raise a Complaint.

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Level 24: Supreme Being
Level 24: Supreme Being

Re: New connection to NBN HFC speed slow downs and speed resumes each day

It looks like there could be heavy congestion in the local cable network. Congestion effects download speed and usually has little effect on upload speed. There might be a lack of CVC  (Connectivity Virtual Circuit ) or a fault on the NBN network. Have you lodged a fault with Telstra?

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Level 3: Gumshoe

Re: New connection to NBN HFC speed slow downs and speed resumes each day

Yes several. With Telstra home visit once and two nbn visits.

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Level 3: Gumshoe

Re: New connection to NBN HFC speed slow downs and speed resumes each day

no - directly connected to GEN2 with network cable

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Level 7: Deputy Inspector

Re: New connection to NBN HFC speed slow downs and speed resumes each day

Are you connected to 4G backup blue light? Try restarting your modem/router

“Have you tried turning it off and on again?”
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Level 3: Gumshoe

Re: New connection to NBN HFC speed slow downs and speed resumes each day

No - green light and slow connection. I can force it to run on 4g by pulling the cable from the GEN2 to the NBN box. 

My current speeds

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Level 7: Deputy Inspector

Re: New connection to NBN HFC speed slow downs and speed resumes each day

Do you have 4 green lights on the NBN box? Have you reset the NBN box? Have you disconnected and reconnected to coax from the wall and the NBN box? Leave the NBN box turned off for 10 minutes so you force a new IP address.

“Have you tried turning it off and on again?”
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Level 3: Gumshoe

Re: New connection to NBN HFC speed slow downs and speed resumes each day

Yes - multiple times

 

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Level 7: Deputy Inspector

Re: New connection to NBN HFC speed slow downs and speed resumes each day

Have you used the Telstra app to run the diagnostics on your NBN?

 

“Have you tried turning it off and on again?”
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Level 3: Gumshoe

Re: New connection to NBN HFC speed slow downs and speed resumes each day

Yes.

 

I have had two NBN techs and one Telstra tech attend on site. The NBN tech with his testing equipment directly plugged in could only get a 2 mbps download speed. His attempts to escalate the fault within NBN was shutdown twice. They said it looks fine from their end and close the job, to the frustration of the onsite NBN guy.

 

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Level 3: Gumshoe
Accepted Solution

Re: New connection to NBN HFC speed slow downs and speed resumes each day

Happy Days. Telstra Complaints department escalated to the Platinum Special Team in Telstra that originally had push back from NBN. Finally, NBN had to make config changes at their end and had seen several issues in the area similar to mine. At 1:30pm yesterday my service resumed and has been good so far.

View solution in original post

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Level 1: Cadet

Re: New connection to NBN HFC speed slow downs and speed resumes each day

I have got the same problem . i have complained to Telstra numerous times they check their end say every thing is fine . I have had NBN tech come out and test everything and his speeds are ok . But i am getting single figures download speeds and mid 30's upload . Am on 100mbps plan . And that is all hours of the day off peak . And peak times i get disconnected on and off . have to use ethernet cable . Telstra sent new Modem still the same Was told was my computer . I have tried 2 laptops same results . I got the speed tested at computer repair shop the speeds there were what they were supposed to be  . 98mbps download and about 37mbps upload . And that was evening time .

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