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Level 1: Cadet

New NBN not working

I just got switched over to NBN, but Gen 2 modem is on 4G backup although NBN lights are all on (see pic).  The modem light should be green. Blue indicates 4G backup. Been on hold to Telstra support for 1:40 hrs.  We have 3 people who cannot work from home.

 

 

 

 

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