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Level 1: Cadet

New Smart Modem GEN 2 + Modem Adapter Dropping 10-20 Times a Day?

Signed up in September. Telstra provided Cable Modem (nextgen) + Modem Adapter.

The connection drops constantly at least 15+ times a day. I have had some "online" tech help, where they made some config changes and forced me to reboot, but that hasn't helped. What to do next ????

I probably should have stayed with my prior provider, i probably got 5 dropouts in 5 years.

Seriously, need some help here!

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Level 24: Supreme Being
Level 24: Supreme Being

Re: New Smart Modem GEN 2 + Modem Adapter Dropping 10-20 Times a Day?

There could be a cable fault causing the dropouts. If you post the line stats (voltage and noise levels) these will indicate if there is a cable fault. The line stats are located here.

 

http://192.168.100.1/ > Broadband Connection > Connection Settings

You might need to disconnect smart modem and plug PC directly into the adapter with Ethernet

 

 

 

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