I can't get any bill in time neither in my email or account, and then received overdue everytime. I tried remind myself to pay and still get overdue this month, but money had be charged already.
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This is really disappointing to hear,
I'll send you a PM so that I can grab your details and we can work together offline to get this situation resolved,
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With direct debit there’s no need to give paying your bill another thought.
Avoid queuing up and never worry about late fees again.