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No cable internet for a week, and no end in sight
On Wednesday last week our cable internet went down. The service outages page confirmed that "Yes, there's an outage at this location. It is affecting your internet service", and promised that services should be restored by the end of the end. Wednesday has passed, and the next day the same response was repeated---this time for services to be restored by the end of Thursday. This was repeated until Sunday, when it changed to "To be confirmed". Also, strangely, it now claimed that the cause is "An issue in the nbn network", which is confusing since we don't have nbn in our area (Randwick, NSW). Our service is a regular BigPond cable.
We are using internet in our home office for work, so this is not only incredibly frustrating but also costly. Telstra support have been unbelievably useless. I tried connecting to a chat, and after describing the above in detail, the agent wrote that he would check, only to say there is no block or reshaping on our account. Clearly he did not read what I wrote, and was less than useless. So now we are facing this continued cost, and have not the foggiest idea if anyone is trying to do anything about it, let alone when services should be restored.
I would appreciate any advice if there is anything at all we can do to restore our service, to obtain some truthful information about what Telstra is or isn't doing about it, or to get compensation for the damage. Thank you.
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Re: No cable internet for a week, and no end in sight
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Re: No cable internet for a week, and no end in sight
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