Level 1: Cadet

No connected services

I am waiting for Telstra to send out a technician (3rd date changed by them) to set up my fixed wireless. Until last night I had 4G working through the NBN modem I had at my last address and last night it stopped working and the Telstra 24x7 app now tells me I have no services with Telstra. Please help

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Telstra (Retired)
Telstra (Retired)

Re: No connected services

Hi MelindaTori and welcome to Crowd Support!


Just to clarify here, do you mean to say that your home broadband service hasn't been set up yet by a technician?


Or are you trying to have your service restored due to a disruption? 


Can you tell me what you were last advised over the phone?


Happy to help where I can.


- Matty

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Level 25: The Singularity
Level 25: The Singularity

Re: No connected services

You will need to give 132200 a call, or use Livechat to chat with a Consultant. Nobody here has access to customer account details.

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