Level 1: Cadet

No customer service...talk to me

My 2 year contract is expiring at the end of November 2020. I have tried ringing but just get sent a text message with a phone number to ring and just goes around and around in circles. 
I send a message on the app only to wait for over 5 hours for an answer which they finally answer at 11pm at night with some crap I’m not even asking about. 
It’s getting so frustrating to talk to someone to renew a contract. 
I need internet as I’m working from home so I’m getting that cranky that I am leaning to leaving Telstra after 20 years and go to another Telco. 

Was this helpful?

  • Yes it was, thank you
  • No, I still need help
1 REPLY 1
Level 25: The Singularity
Level 25: The Singularity

Re: No customer service...talk to me

Your internet won't stop when the 2 years is up, it simply becomes a month to month service (like the new plans are). After the 2 years is up, you can change to one of the new plans online if you want to. 

Never be afraid to back yourself when trying new things, just always make sure you have 3 escape routes if things go wrong.

Set it & forget it

With direct debit there’s no need to give paying your bill another thought.

Avoid queuing up and never worry about late fees again.

Setup direct debit