Emma_Cheshire
Level 1: Cadet

No dial tone in home phone

Hi,

 

I've moved into a new place and my previous Broadband ADSL plan has been transferred over. However, after setting everything up, the phone's got no dial tone and I'm wondering how I'd go about fixing it? Considering I've been paying for it since I moved in in December.

When I was about to move in, I did ring up and gave them the date I'd be in by and they were going to call back then, which they never did (it was only a week away). 

 

Thanks

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3 REPLIES 3
DEANJA
Level 23: Superhero

Re: No dial tone in home phone

Good evening Emma,

 

Just a little more information;

 

Have you been using the Phone and ADSL OK since december until now and it's suddenly gone dead?

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Emma_Cheshire
Level 1: Cadet

Re: No dial tone in home phone

No, I haven't been using it as I've been staying somewhere else. I didn't find out there was no dial tone until recently when I tried to set up my internet Smiley Happy

 

I'm just wondering how I'd go about setting it up.

JessicaCL
Support Team
Support Team

Re: No dial tone in home phone

Hi Emma_Cheshire,

 

Please contact us on 13 22 00 (open 24 hours a day) or on live chat here http://tel.st/49kl and we can look at setting up a home phone service for you Smiley Happy

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