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Level 2: Rookie

No internet available in Kingston ACT

Hello,

 

I am unable to have my home connected to the internet.

 

The reason for this is given as:

 

"the telephone infrastructure currently in your area cannot support the service."

 

My neighbours have internet. Why can't I get it?

 

Regards,

 

Chris

 

 

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7 REPLIES 7
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Level 20: Director

Re: No internet available in Kingston ACT

Hello,

 

There are many reasons that you cannot connect a service.

 

Just because your neighbours can get it doesn't necessarily mean that you can unfortunately.

 

Is it a new house. ?

 

Throw your details in here -

http://register.bigpond.com/check-availability.do

 

Go here also -

https://www.mybroadband.communications.gov.au/

 

Let us know what it says please.

 

Thanks,

 

 

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Level 2: Rookie

Re: No internet available in Kingston ACT

http://register.bigpond.com/check-availability.do says:

 

No - NBN Broadband NBN availability information

Yes - ADSL Broadband - more info

No - Cable Broadband Cable availability information

No - Velocity Broadband Velocity availability information

 

https://www.mybroadband.communications.gov.au/

Asymmetric Digital Subscriber Line (ADSL) quality > B

 

The average speed of the ADSL services delivered over the copper network in your area fall into the B category when compared to the ADSL services available in other areas.

 

The estimated median ADSL speed for your area is (Mbps): 18.04

 

Is this sufficient?

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Telstra (Retired)
Telstra (Retired)

Re: No internet available in Kingston ACT

Hi CRex,

 

t is rare, but not unheard of unfortunately. As Extendo advised, your neighbours service could be on completely different networks, cable paths and exchange equipment. 

 

If you believe that the decision is incorrect, then please submit a new application.

 

- Shelly

 

 

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Level 2: Rookie

Re: No internet available in Kingston ACT

Hey Shelly,

 

When I say my neighbours, I mean those who share the apartment complex with me. My understanding is that we'd all be fed from the same MDF.

 

Is this not correct?

 

Regards,

 

Chris

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Telstra (Retired)
Telstra (Retired)

Re: No internet available in Kingston ACT

To get more specific information about why you cannot get an internet connection it would be best to submit a new application or talk to our connections department on 137663 and say sales.

 

- Ben

Need help? Check out our Community Wiki or Support Portal || Looking for a new mobile? Order online today || Get help with any Tech at Home with Telstra Platinum || Don't forget to tag answers as Accepted Solutions and give a Like to the member(s) who helped you out.

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Level 2: Rookie

Re: No internet available in Kingston ACT

Is there a quick way to get a line transposition?

Highlighted
Telstra (Retired)
Telstra (Retired)

Re: No internet available in Kingston ACT

I can only suggest that you keep submitting requests for an ADSL service, make sure you let them know that others in your apartment building have access to the internet. 

 

- Shelly

Need help? Check out our Community Wiki or Support Portal || Looking for a new mobile? Order online today || Get help with any Tech at Home with Telstra Platinum || Don't forget to tag answers as Accepted Solutions and give a Like to the member(s) who helped you out.

All moderation actions are supported by the CrowdSupport Community Guidelines

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