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Level 1: Cadet

No internet - blue online light on Gateway and yellow light for NTD ethernet port "LAN1"

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Hi,

 

I recently moved a house, and told the service available in the area is "Velocity".

 

I had the NTD installed, and Gateway (the white one with 2 ethernet ports) setup. An ethernet cable was connected to the "LAN 1" ethernet port on NTD at one end, the other end was connected to "WAN" on Gateway. When turned on the power, the "LAN 1" indicator on the NTD shows yellow flashing light, and the "online" indicator on the Gateway shows solid blue light. I could not access to internet.

 

Can anyone help me with this? Is the internet/service activated? or is it a faulty hardware?

 

Thanks,
Leon

1 ACCEPTED SOLUTION

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Level 24: Supreme Being
Level 24: Supreme Being
Accepted Solution

Re: No internet - blue online light on Gateway and yellow light for NTD ethernet port "LAN1&quo

Solid blue Online Light generally means the modem has tried to login with its default details (newdsluser@bigpond.com)

 

While velocity is handled differently from ADSL, try going to http://10.0.0.138 > Broadband and putting in your internet username/password and see if thats makes any difference

 

Barring that you would have to get in contact with velocity tech support

I am a Complex Customer Service Specialist, nominally working with most assurance products. However, I am not an official representative on CrowdSupport.

IT Helpdesk and Technicial Support by Telstra Platinum
Helping Australians Find the Things that Matter Most with Telstra Locator

View solution in original post

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Highlighted
Level 24: Supreme Being
Level 24: Supreme Being
Accepted Solution

Re: No internet - blue online light on Gateway and yellow light for NTD ethernet port "LAN1&quo

Solid blue Online Light generally means the modem has tried to login with its default details (newdsluser@bigpond.com)

 

While velocity is handled differently from ADSL, try going to http://10.0.0.138 > Broadband and putting in your internet username/password and see if thats makes any difference

 

Barring that you would have to get in contact with velocity tech support

I am a Complex Customer Service Specialist, nominally working with most assurance products. However, I am not an official representative on CrowdSupport.

IT Helpdesk and Technicial Support by Telstra Platinum
Helping Australians Find the Things that Matter Most with Telstra Locator

View solution in original post

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