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Shnorkel
Level 1: Cadet

Outage page unreachable

Internet is down at 3610 plus the outages page does not respond. Error 404...gone. How can I get to talk to a Telstra tech.

Andyewx
Level 1: Cadet

Re: Gateway2 modem no longer connects to internet

Looks like Telstra DNS issue. Some modems have a DNS setting you can set. Switch it to Google DNS 8.8.8.8 You can also do this on your PC and phone as well. 

stillme
Level 1: Cadet

ADSL down in ross creek

anyone else having problems, can't get through to faults

loan3
Level 2: Rookie

Re: Internet Down in Ashfield 2131

Hi

 

Internet is down over here in 2168 as well.

RLynn
Level 1: Cadet

Re: No internet connection - NBN

On Twitter Telstra Is posting information about it. 

Terrible service btw!

flyingflee
Level 1: Cadet

Velocity problem in 3173 Keysborough? DNS related?

Seems as Telstra are having issues and not giving us the common decency of acknowledging it. If only I wasn’t stuck on velocity!!

Rickcol
Level 2: Rookie

No internet

No internet in Cranbourne area, anyone else experiencing same

Le55sh
Level 2: Rookie

Re: Internet Down 2739

when i go to check for outage the page says erorr 🙄

Andyewx
Level 1: Cadet

Re: ADSL down in ross creek

Looks to be a Telstra DNS issue. If you can edit your routers DNS to point to Google DNS 8.8.8.8 Just did it myself on my router and got back online. You can also do it on your PC or phone just to get back online. 

Miamber
Level 3: Gumshoe

Re: NBN down in 3756

And you do that on a NBN modem how?

Star_17
Level 1: Cadet

Coogee internet outage

It seems no internet at Coogee? Restarted modem twice. Also no way of getting any tech help via the number.

khodr
Level 1: Cadet

Connection dropout in Greenacre

I have a university assignment to submit tonight at 12. Cannot get through at all. No one answering the phone. Cannot get through 24/7 chat and being through all the troubleshooting. Nothing works. 

What is happening here?

Doi_
Level 1: Cadet

No internet

No internet for the past hour. Postcode 2046. Tried to fix it as usual but not working. Anyone has any idea?

bobturner
Level 4: Private Eye

Re: No NBN connection or internet

Seem to be Telstra DNS outages 61.9.194.49 , and 61.9.195.193 maybe more

go to your browser, type in 8.8.8.8. hit return, google should show up (but none of the links will work)

(a) Tether your devices to your phone temporarily so you can search for "change DNS" <your device type>

(b) If you have gateway with a 5g backup, try unplugging the landline (phone cable) to force backup

(c) add the google DNS to your DNS settings 8.8.8.8. it will be somewhere on your device where you set up wifi passwords
or in network settings on a desktop/laptop

BeautyLife
Level 1: Cadet

No internet AGAIN

Anyone else in St Clair 2759 With NO internet AGAIN

Surjit
Level 1: Cadet

Internet outage in hillside 3037

Internet services down since morning and no one answering customer support call and their 24x7 chat support is not working.

NocNo support at all!!!

 

Dad101
Level 1: Cadet

No internet connection

I have had no internet connection since 10 am in cranbourne East area! Anyone else is experiencing this problem? Can access telstra outages page or get any service for assistance?

ShìtH0ouse
Level 1: Cadet

NO INTERNET.. NO LANDLINE....NO CUSTOMER SERVICE

BEEN 24 HOURS WHERE NO DIVICE CAN BE CONNECTED TO THE TELSTRA WIFI THROUGH THE TELSTRA MODEM..

 

NO LAND LINE PHONE .... ALL LIGHTS ARE ON....NO CUSTOMER SERVICE WHAT SO EVER ..

 

 

 

PAY TOP DOLLAR FOR THIS PUTRED SERVICE... GO AND GET F%!@$ED

 

NoNet
Level 1: Cadet

Re: Internet outage in hillside 3037

Same here. Heidelberg 3084. Apparently DNS servers not responding. All help pages not responding. Modem not switching to LTE

backup.

SSU
Level 1: Cadet

Internet not working

Internet hasn't been working for the past hour. Post code 2176 Fairfield LGA area. The light is red on Telstra box. I can't even diagnos problem on the telstra app. Is there an outage? Does anyone know if there is something going on? 

Joseph573
Level 1: Cadet

Re: No internet connection

I have the same problem in Blackburn north! The troubleshoot web page is down, only shows 504 gateway. Cannot find any phone number to contact

YSLEE
Level 3: Gumshoe

Re: No internet connection

Seems like either Telstra or nbn DNS is down. I manually pointed it at google IPv4 DNS 8.8.8.8 & 8.8.4.4 and internal is back

jwilson1962
Level 2: Rookie

Re: No internet

In in pakenham,  we have no internet here either 

Bb66
Level 1: Cadet

Re: Internet not working

Same issue pc 2905. Would help if Telstra was easier to contact and had a website that was not a maze taking us in circles!

MeatOne
Level 2: Rookie

No internet

I have no internet connection since 10am, and I can’t access to the Telstra Outage check page as well. Location: Lindfield

YSLEE
Level 3: Gumshoe

Re: No internet

Think nbn or Telstra DNS is down. Point it at google and it worked for me

https://support.google.com/wifi/answer/6274141?hl=en-AU

Joseph573
Level 1: Cadet

Re: NO INTERNET.. NO LANDLINE....NO CUSTOMER SERVICE

Same problem. 

Joseph573
Level 1: Cadet

Re: Internet outage in hillside 3037

Same here, Blackburn North

loan3
Level 2: Rookie

Re: No internet

Hey theres a major outage atm. Theres an announcement  on the telstra Facebook page.

YSLEE
Level 3: Gumshoe

Re: No internet

Point DNS at google. Worked for me . Think either Telstra or nbn DNS is down

https://support.google.com/wifi/answer/6274141?hl=en-AU

MoonSpreckle007
Level 3: Gumshoe

NBN OUTAGE

Hey

Can anyone assist on my nbn outage, I havnt had a connection since 10.am (2/08/20) was working fine prior. Telstra call centre 132200 is also uncontactable and diverts call to a dead line ??? Some insite on Telstra would be appreciated.

CiggyButts
Jenn55
Level 1: Cadet

Internet

No internet in 3775.. what's going on telstra???
Macby
Level 1: Cadet

Re: No internet

No internet in a suburb of Newcastle. 

SOH1
Level 1: Cadet

internet

internet down for over an hour in 3182.

Telstra, some information please

Roan1
Level 3: Gumshoe

Re: No internet

Same here ..I can't even get to the telstra page from my optus mobile

Clint6
Level 1: Cadet

Re: NO INTERNET.. NO LANDLINE....NO CUSTOMER SERVICE

do you have the modem with the built in Sim?

if yes unplug the cord for the NBN and this forces the modem to use the 4/5G sim. The light on the front goes blue and it seems to work fine provided you have 4/5g reception. 
hope it helps. 

YSLEE
Level 3: Gumshoe

Re: internet

Its their DNS thats down. Point at google and it will work

https://support.google.com/wifi/answer/6274141?hl=en-AU

YSLEE
Level 3: Gumshoe

Re: NO INTERNET.. NO LANDLINE....NO CUSTOMER SERVICE

Its their DNS thats down. Point it at google and internet will work

https://support.google.com/wifi/answer/6274141?hl=en-AU

geoff196019
Level 2: Rookie

wifi connection

i am unable to connect my iphone,ipad, samsung 10 to the wfi through nbn modem.

tried 5g and standard connection no good, restarted modem still no good.

all devices work in 4g mode not through the modem. Have been fine until today.

 

been on hold to Telstra- NO SUPPORT for over an hour what an absolute joke from the countries "leading " provider.

 

 

Mitshi
Level 1: Cadet

Re: No internet

I changed the "Local network" - "DHCP" to use Google DNS and it works. thanks for the info and confirming it is a DNS outage. 

RE-TA
Level 1: Cadet

Both home internet and phone line is Down

Heard there was a cyber attack on Telstra this morning and subsequently we have no internet and NbN line at home... ? Anyone heard that? It is on Telstra Tweeter news? 

YSLEE
Level 3: Gumshoe

Re: Both home internet and phone line is Down

Its their DNS thats down. Point it at google and internet will work

https://support.google.com/wifi/answer/6274141?hl=en-AU


@RE-TA wrote:

Heard there was a cyber attack on Telstra this morning and subsequently we have no internet and NbN line at home... ? Anyone heard that? It is on Telstra Tweeter news? 



@RE-TA wrote:

Heard there was a cyber attack on Telstra this morning and subsequently we have no internet and NbN line at home... ? Anyone heard that? It is on Telstra Tweeter news? 


 

Possum73
Level 1: Cadet

NBN outage Melbourne

Is the NBN outage Australia wide? 

Macby
Level 1: Cadet

Re: No internet

Thank you. Hopefully it will be rectified soon. I phoned the 13 22 00 number, 1st time was told the number was not connected, 2nd time straoght to hold music, 3rd time told there was an emergency and I'd be transferred to help but the line dropped out. 

YSLEE
Level 3: Gumshoe

Re: wifi connection

Its their DNS thats down. Point it at google and internet will work

https://support.google.com/wifi/answer/6274141?hl=en-AU

Rohan123
Level 19: Deputy Director
Level 19: Deputy Director

Internet outage

Hi everyone.

There seams to be a Telstra outage through the hole east coast of Australia.

It appears to be a DNS issue.

If you have a VPN use it to solve the problem.

if you don't have a VPN change your DNS too Google's.

8.8.8.8 and 8.8.4.4 

Try here for instructions.

https://developers.google.com/speed/public-dns/docs/using

I don't work for Telstra, Never have, I am just a Telstra customer like you.
So the advice I give is my own, In my own time, Guided by my own experience/knowledge.
Which I am always happy to be corrected on.
Rohan
mcMONkii
Level 2: Rookie

Telstra FTTB Outage?

I am @ Waterloo NSW 2017.

The home FTTB connection been out since late morning.

Read in forum multiple users @ other locations having the same internet outage.

Is Telstra fixing this? What is the estimate recovery time?

iky
Level 1: Cadet

Internet down

Wifi down in Werribee South 

geoff196019
Level 2: Rookie

Re: wifi connection

Thx

 

will try

cretsiah
Level 21: Augmented

dosRe: Internet down

Seems there was a dos attack, according to their Facebook page

Telstra customer 15+ yrs, I am not a Telstra employee and never have been

Kudos and thanks welcomed

If I have managed to outsmart myself and give a Solution please mark it as so.
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