Beafra
Level 1: Cadet

No internet - how to contact Telstra??

My Telstra modem was fried in a storm on Wednesday and I’m unable to connect a new modem as it seems there is an ISP configuration problem (have tried new Netgear and D-Link modems). How do you get onto Telstra about something urgent at the moment? My husband is working from home as are our two daughters , one of whom is in her final year and doing graded assessments. I’ve spent over 8 hours on hold with only one successful contact who was helpful but said i needed a technician to fix the problem. They were supposed to call yesterday morning but didn’t. I called the 1300 number he’d given me but it says the service is closed and hangs up. I haven’t been able to get onto Telstra since, even when they answer after two hours they then drop the line. Is there any other way to get through to them urgently? 

Was this helpful?

  • Yes it was, thank you
  • No, I still need help

Set it & forget it

With direct debit there’s no need to give paying your bill another thought.

Avoid queuing up and never worry about late fees again.

Setup direct debit