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I have been without internet for 7 days now, and the Telstra outage tracker keeps saying it should be restored by 7pm the current day but once it gets to 7pm it changes to TBC. I have called Telstra and they keep telling me it will be fixed each day but it hasn't been. it's not an isolated incident, more than 200 people have reportedly complained to Telstra about internet outage in my area. I'm just wondering how to find out when its going to be restored.
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Apologies the outages page has not been updated https://tel.st/b3xyd
Support is available 24x7 either online using the following chat link https://tel.st/h3lj7 select the options for faults and ADSL connection type or ring 133933 a free call from a Telstra service.
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Re: No Internet
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Re: No Internet
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Re: No Internet
I have an ADSL internet connection and the suburb is Pakenham Upper
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Re: No Internet
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Apologies the outages page has not been updated https://tel.st/b3xyd
Support is available 24x7 either online using the following chat link https://tel.st/h3lj7 select the options for faults and ADSL connection type or ring 133933 a free call from a Telstra service.
Need help? Check out our Community Wiki or Support Portal || Looking for a new mobile? Order online today || Get help with any Tech at Home with Telstra Platinum || Don't forget to tag answers as Accepted Solutions and give a Like to the member(s) who helped you out.
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Re: No Internet
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Re: No Internet
Hi @Curlcurltelstra We've replied to your own thread
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Re: No Internet
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Re: No Internet
Hi georgieo, I do apologise that your service is interrupted once again. We do experience interruptions in services and at times the reasons can be more involved than initially expected. As a result these can take longer to resolve. We are working to restore your service, however, we do not have the exact details as to what is the cause accessible from here in Social Media.
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Re: No Internet
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Re: No Internet
If the NBN rollout has been completed in your area then any repair or maintenance work for fixed-line internet services in the area (even ADSL or cable services) is handled by NBNCo technicians and we would be waiting for updates from them regarding the restoration time. While we're not able to access accounts via posts on these forums, our Tech teams on 133 933 or through the online chat service at https://tel.st/3ysaz can discuss any interim connection options available for you and plan fee credit for service downtime.
Need help? Check out our Community Wiki or Support Portal || Looking for a new mobile? Order online today || Get help with any Tech at Home with Telstra Platinum || Don't forget to tag answers as Accepted Solutions and give a Like to the member(s) who helped you out.
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Re: No Internet
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Re: No Internet
If you speak with our Tech Support teams on the number or chat link above they can let you know about any connections which can be provided while the fixed-line service is down and provide further information on the fault.
Need help? Check out our Community Wiki or Support Portal || Looking for a new mobile? Order online today || Get help with any Tech at Home with Telstra Platinum || Don't forget to tag answers as Accepted Solutions and give a Like to the member(s) who helped you out.
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