Solved: No Internet - Telstra CrowdSupport

rek76

My internet keeps going out. Do diagnostics and no outages but can’t check line etc. call Telstra and they have no idea. Say they will send someone. No one comes. Internet eventually comes back with no explanation. Now it’s out again and I can’t be bothered calling. Any tips on what could be wrong? Modem power is on, downstream flashing, upstream off, WAN off. Thx

343GuiltySpark

The tech may have found an issue out in the pit and fixed it, they won't always attend your premise. Sounds like your on a cable Internet connection, and with NBN rolling out HFC again issues like this are common during the rollout where services are affected. Essentially you'll need to call Telstras cable team and log a Fault.

For Official Support Chat Now, try the Online Troubleshooter, check for Outages or Raise a Complaint.

Full Disclosure as part of Telstras Social Media Code.

I work for Telstra in the following products.
Telstra Platinum, Telstra Business Services, Telstra Smart Home, Velocity, Locator and NBN faults.
I'm not here in an official capacity, I just like fixing things and respond in my own time when I can.
Include "@343GuiltySpark" in your reply to get my attention if you're after me specifically.
My opinions are my own and not that of Telstra's, just so we're all on the same page.

View solution in original post

343GuiltySpark

The tech may have found an issue out in the pit and fixed it, they won't always attend your premise. Sounds like your on a cable Internet connection, and with NBN rolling out HFC again issues like this are common during the rollout where services are affected. Essentially you'll need to call Telstras cable team and log a Fault.

For Official Support Chat Now, try the Online Troubleshooter, check for Outages or Raise a Complaint.

Full Disclosure as part of Telstras Social Media Code.

I work for Telstra in the following products.
Telstra Platinum, Telstra Business Services, Telstra Smart Home, Velocity, Locator and NBN faults.
I'm not here in an official capacity, I just like fixing things and respond in my own time when I can.
Include "@343GuiltySpark" in your reply to get my attention if you're after me specifically.
My opinions are my own and not that of Telstra's, just so we're all on the same page.

View solution in original post

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