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Level 1: Cadet

No NBN Connection

Hi,

 

Have recently joined Telstra and have connectivity issues since joining. Have performed the NBN Health Check via the Telstra App and if come back with - Your still online with modem backup, but there is a problem with your NBN Connection. I have performed the troubleshooting steps, which were only to see if the smart modem has power

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2 REPLIES 2
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Level 1: Cadet

Re: No NBN Connection

The Smart Modem has power and the NBN Modem has green lights. I have reset both and reperformed the NBN Health Check with the same results

Level 24: Supreme Being
Level 24: Supreme Being

Re: No NBN Connection

Is the Telstra modem's red WAN port connected to NBN NTD's ethernet port?

What colour are the lights on the back of the Telstra modem?

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