Highlighted
Level 1: Cadet

Order estimate contains multiple $99 connection charges?

So my Broadband order estimate contains separate connection charges:

 

Telephone Service Connection - $99

Broadband Service Connection - $99

 

The critical information summary states:

Home Phone and Home Broadband connection charge

For new Telstra Home Phone or Home Broadband customers: $99 on a 24 month contract or $240 on a casual plan (includes a Telstra Wi-Fi Modem).  Standard Professional Installation is included at no extra cost if we determine it is mandatory at your premises.

 

Is this right? Feeling a bit misled that this additional change was not separately identifiable during the signup process, and imho not clearly stated in their critical summary document.

 

Thoughts?

Was this helpful?

  • Yes it was, thank you
  • No, I still need help
2 REPLIES 2
Highlighted
Level 1: Cadet

RE: Order estimate contains multiple $99 connection charges?

FYI - Contacted Telstra and they reversed the second charge.

Highlighted
Telstra (Retired)
Telstra (Retired)

Re: RE: Order estimate contains multiple $99 connection charges?

Hi @SaltShaker

 

Apologies for the delay in replying and for the issues you have had. Great to read you were able to contact our support team and get the matter resolved. 

 

In future if you have an account related matter, please chat with our online team at  http://tel.st/rlq5r

 

If you have any general questions, please don't hesitate to use CrowdSupport again and hopefully we can reply sooner Smiley Happy

Need help? Check out our Community Wiki or Support Portal || Looking for a new mobile? Order online today || Get help with any Tech at Home with Telstra Platinum || Don't forget to tag answers as Accepted Solutions and give a Like to the member(s) who helped you out.

All moderation actions are supported by the CrowdSupport Community Guidelines

Set it & forget it

With direct debit there’s no need to give paying your bill another thought.

Avoid queuing up and never worry about late fees again.

Setup direct debit