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Order estimate contains multiple $99 connection charges?
So my Broadband order estimate contains separate connection charges:
Telephone Service Connection - $99
Broadband Service Connection - $99
The critical information summary states:
Home Phone and Home Broadband connection charge
For new Telstra Home Phone or Home Broadband customers: $99 on a 24 month contract or $240 on a casual plan (includes a Telstra Wi-Fi Modem). Standard Professional Installation is included at no extra cost if we determine it is mandatory at your premises.
Is this right? Feeling a bit misled that this additional change was not separately identifiable during the signup process, and imho not clearly stated in their critical summary document.
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Re: RE: Order estimate contains multiple $99 connection charges?
Apologies for the delay in replying and for the issues you have had. Great to read you were able to contact our support team and get the matter resolved.
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