Level 1: Cadet

Order estimate contains multiple $99 connection charges?

So my Broadband order estimate contains separate connection charges:


Telephone Service Connection - $99

Broadband Service Connection - $99


The critical information summary states:

Home Phone and Home Broadband connection charge

For new Telstra Home Phone or Home Broadband customers: $99 on a 24 month contract or $240 on a casual plan (includes a Telstra Wi-Fi Modem).  Standard Professional Installation is included at no extra cost if we determine it is mandatory at your premises.


Is this right? Feeling a bit misled that this additional change was not separately identifiable during the signup process, and imho not clearly stated in their critical summary document.



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Level 1: Cadet

RE: Order estimate contains multiple $99 connection charges?

FYI - Contacted Telstra and they reversed the second charge.

Telstra (Retired)
Telstra (Retired)

Re: RE: Order estimate contains multiple $99 connection charges?

Hi @SaltShaker


Apologies for the delay in replying and for the issues you have had. Great to read you were able to contact our support team and get the matter resolved. 


In future if you have an account related matter, please chat with our online team at


If you have any general questions, please don't hesitate to use CrowdSupport again and hopefully we can reply sooner Smiley Happy

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