Huddo28
Level 2: Rookie

Ordered premium internet a month ago and still waiting. Is this normal?

Answered

Hi there,

 

I am an existing Telstra customer on NBN unlimited data plan. I ordered an upgrade to Premium Speed + Unlimited data on January 18 but am still waiting for it to be activated.

 

I have contacted support through the app and they it would be activated in 24 - 48 hours 5 days ago...

 

Is this normal, as I am getting a bit frustrated.

1 ACCEPTED SOLUTION

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Jupiter
Level 25: The Singularity
Level 25: The Singularity
Accepted Solution

Re: Ordered premium internet a month ago and still waiting. Is this normal?

A plan change of that nature should only take 48-72hours after placing the order.

Never be afraid to back yourself when trying new things, just always make sure you have 3 escape routes if things go wrong.

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Huddo28
Level 2: Rookie

Re: Ordered premium internet a month ago and still waiting. Is this normal?

FYI - I have FTTC

Jupiter
Level 25: The Singularity
Level 25: The Singularity
Accepted Solution

Re: Ordered premium internet a month ago and still waiting. Is this normal?

A plan change of that nature should only take 48-72hours after placing the order.

Never be afraid to back yourself when trying new things, just always make sure you have 3 escape routes if things go wrong.

View solution in original post

Set it & forget it

With direct debit there’s no need to give paying your bill another thought.

Avoid queuing up and never worry about late fees again.

Setup direct debit