Level 1: Cadet

Our home internet is slow beyond working

Can someone please help

Was this helpful?

  • Yes it was, thank you
  • No, I still need help
Level 25: The Singularity
Level 25: The Singularity

Re: Our home internet is slow beyond working

A bit more information would be required.


What type of connection are you on?


What colour are the lights on your modem? If the light on the front of a Smart modem is blue, it means that your landline connection isn't working, that you are on the LTE backup and that it has been that way for some time and has been shaped to 256kbps.

Never be afraid to back yourself when trying new things, just always make sure you have 3 escape routes if things go wrong.

Set it & forget it

With direct debit there’s no need to give paying your bill another thought.

Avoid queuing up and never worry about late fees again.

Setup direct debit