theshank
Level 2: Rookie

Outbound smtp port 25 blocked on static IP

Just wondering what the process is to get the SMTP port 25 restriction removed from my service?

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5 REPLIES 5
Yastiandrie
Level 24: Supreme Being
Level 24: Supreme Being

Re: Outbound smtp port 25 blocked on static IP

AFAIK If it is a Residential grade service, telstra reserves port 25 for its mailserver only and that will not be removed

I am a Complex Customer Service Specialist, nominally working with most assurance products. However, I am not an official representative on CrowdSupport.

IT Helpdesk and Technicial Support by Telstra Platinum
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Yastiandrie
Level 24: Supreme Being
Level 24: Supreme Being

Re: Outbound smtp port 25 blocked on static IP

Wait yeah with Static IP i believe they are exempt from those. You may need to contact bigpond tech support

I am a Complex Customer Service Specialist, nominally working with most assurance products. However, I am not an official representative on CrowdSupport.

IT Helpdesk and Technicial Support by Telstra Platinum
Helping Australians Find the Things that Matter Most with Telstra Locator
Titan8
Level 1: Cadet

Re: Outbound smtp port 25 blocked on static IP

Did you get this resolved ? I have the same issue.

Titan8
Level 1: Cadet

Re: Outbound smtp port 25 blocked on static IP

I have called the support people and get someone in the philippines and they have no idea what im talking about. where do i go next to get my SMTP ports unblocked?

Shellock
Telstra (Retired)
Telstra (Retired)

Re: Outbound smtp port 25 blocked on static IP

BigPond services with an active Static IP or Telstra Business services should be able to utilise port 25 for 3rd party outbound mail servers. If you continue to experience difficulties with sending emails using port 25, can you please confirm:

 

- Static IP is active when you check My Account or you have a Telstra Business service.

- The error message received when sending an email.

- Is this occurring on just one or multiple devices using the same and/or different internet services?

 

- Shelly

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