bullockornis
Level 6: Bloodhound

Parental Control Doesnt Work?

I used parental control for the first time today and it was disastrous.

 

I blocked two computer for an hour.

 

They went into 'blocked' before the time span began - made me think maybe the router wasn't on the same time as the software for parental control.

 

But then at the end of the hour they didn't get unblocked.

 

When I came home and the kids told me I checked the router and it said there were no parental controls enabled - what do they call it - no rules?  But still blocked.

 

So I found the rules still there alright and I set them all to 'disabled'.

 

No difference.   Those machines still could not connect.

 

Eventually I deleted all the rules. Which I hated doing because the system is apparently so cumbersome we have to construct a new rule and fill in all the details for every new thing we want to apply to a device.

But I did it because what else could I do?

And immediately their browsers were able to connect.

 

Now what's all that mean? That the Telstra (technicolor) routers are broken with respect to 'parental controls'  ( i.e. IP traffic blocking ) ?

 

 

Was this helpful?

  • Yes it was, thank you
  • No, I still need help
3 REPLIES 3
laurenyvonne
Support Team
Support Team

Re: Parental Control Doesnt Work?

Hi there,

What model number modem do you currently have? Just so I know exactly what we're dealing with!

Need help? Check out our Community Wiki or Support Portal || Looking for a new mobile? Order online today || Get help with any Tech at Home with Telstra Platinum || Don't forget to tag answers as Accepted Solutions and give a Like to the member(s) who helped you out.

All moderation actions are supported by the CrowdSupport Community Guidelines

bullockornis
Level 6: Bloodhound

Re: Parental Control Doesnt Work?

DJN 2130.

couldn't find it in the software so had to look at the device. Moving it broke everything. Took me ten minutes before I could get back on the net again.

It runs mint 17.2

has a number CP1749TA18E

I looked at the log and it only covers the last two days but shows many kernel errors.

 

RyanH
Support Team
Support Team

Re: Parental Control Doesnt Work?

OK thank you. Come through our faults Chat here https://tel.st/r9hr9b where our tech trained specialists can investigate this one with you and see what is causing this issue.

- Ryan
 

Need help? Check out our Community Wiki or Support Portal || Looking for a new mobile? Order online today || Get help with any Tech at Home with Telstra Platinum || Don't forget to tag answers as Accepted Solutions and give a Like to the member(s) who helped you out.

All moderation actions are supported by the CrowdSupport Community Guidelines

Set it & forget it

With direct debit there’s no need to give paying your bill another thought.

Avoid queuing up and never worry about late fees again.

Setup direct debit