Perth to singapore ping and routing issue

[12345aaaaa]

The sea-me-we-3 break has been fixed for some time now and running a ping test (from Perth where i'm located) for various Singaporean IPs gives me a latency of 102-110ms rather than the expected ~60ms.

Here is a tracert showing the routing it is taking to singapore

1 <1 ms <1 ms <1 ms 192.168.1.1
2 10 ms 7 ms 8 ms 10.206.64.1
3 7 ms 9 ms 7 ms 58.160.252.130
4 8 ms 8 ms 9 ms bundle-ether4.wel-edge902.perth.telstra.net [203.50.112.56]
5 9 ms 11 ms 7 ms bundle-ether7.wel-core3.perth.telstra.net [203.50.6.190]
6 11 ms 15 ms 7 ms tengige0-7-0-0.pthw-core01.perth.net.reach.com [203.50.13.226]
7 102 ms 111 ms 103 ms i-15354.pthp-core02.telstraglobal.net [202.84.221.201]
8 100 ms 102 ms 100 ms i-0-2-0-20.siko11.bi.telstraglobal.net [202.84.140.38]
9 100 ms 103 ms 99 ms i-93.istt04.telstraglobal.net [202.84.224.190]
10 101 ms 99 ms 99 ms unknown.telstraglobal.net [210.176.138.195]
11 * * * Request timed out.
12 102 ms 103 ms 101 ms 103.28.54.16

Is there an ETA on when this will be fixed or why it hasn't yet?

[thedylan]

I've flagged this post so that our Technical Support Team can have a look at it when they are available tomorrow.

[Jupiter]

Yes, but that doesn't take into account the faults on a couple of the other major cables in the area that have occurred since the SMW3 was repaired and have also been affecting traffic in the SE Asia region.

[12345aaaaa]

I appreciate the response Jupiter.

I have asked two friends on two different ISP's to run a tracert to the same IP, and they are both getting ~68ms to singapore. Is there a reason Telstra doesn't use this same routing currently?

A friends tracert (AMnet)

https://imgur.com/a/7gsIEtv

And my current tracert to same IP

https://imgur.com/a/0gn8tyJ

[Yastiandrie]

Can you ping -n 50 both hop 6 and 7 and post the results

Hop 7 is still onshore

[12345aaaaa]

Sure thing, hop 7 appears to be hong kong

[Yastiandrie]

Its pretty normal for online IP geolocators to be completely incorrect. IP's were probably purchased via Telstra Gobal's Hong Kong office

pthp-core02 is Perth (on pier street off the top of my head) and pthw is wellington street. (Can even see this via https://www.telstraglobal.com/network-infrastructure-map/#/map and turning on points of presence)

Can you traceroute 202.84.140.38 now and ping -n 50 and post the results

I'm getting the expected latency time from Queensland using an almost identical outbound route using a slightly different path as it bounces around in Perth (roughly 126 ping from Townsville)

[12345aaaaa]

Interesting to know. I am currently not at the premises so will have to post the ping result tomorrow morning.

I appreciate the support you are providing, it can often be hard to get help on these kinds of things. So thanks for that Yastiandrie

[Yastiandrie]

No worries

Just trying to determine if the latency time is between perth to singapore or while the connection is still in perth

So far it looks like it the issue isn't between perth and singapore

[12345aaaaa]

[Yastiandrie]

think we've found our culprit (don't think there should be 45ms between pthw and pthp)

I'll see if i can find out anything

[12345aaaaa]

Any update on this?

[Yastiandrie]

Initial testing couldn't replicate the issue, it's been sent up the chain for investigation