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Had a similar call today. Said the call was from NBNco and to press 1 to connect to a technician.
Hi just ignore as Telstra do not make these type of calls ,have had the same type of call a month ago, what we do now is ignore all calls, its easy to spot fake calls as there is usually lots of background noise of the rest of these clowns sending out fake calls JOHN D
I used ignore or be polite to these people, but as far as I'm concerned they may as well be holding up my local bank with a gun, because sooner or later they'll find a victim and clean them out. Our border security people, instead of locking up children, should be protecting us from these scammers, by at least providing a phone number, so they can start tracking them.
So in the meantime, because I can't confront them personally, I'll harangue them and make them feel like idiots as much as possible, by answering 'Hello, You have contacted the Fraud Squad of the Chamrajpet Police Station, Bangalore", or placing a wound-up egg-timer next to the phone's microphone, or handing the phone over to a toddler.
My wife had similar call this morning. Caller claimed to be from NBN and told my wife our NBN was going to be disconnected. Asked her to press 1 etc. We just put phone down on the call.
Had this call today and the lady said "Your internet has been hacked by overseas people, go to your computer and we will show you how to fix it"
What gave it up was that she was yawning while talking to me
We get 2 nuisance calls almost every day. Most of the time it's a woman on the phone saying that she is from Telstra and has noted that we have been having a connection issue (not true) and needs to be resloved. So we just tell them that we do not have a computer and they probably have the wrong person. In spite of this they keep phoning everyday.
The other call is that NBN has been connected in our area and that we need to get connected to the tehnician to have our line connected so to please press 2 on our phone.
Then, there is the third scam with a recorded voice on the phone requesting that we dial 2 on our phone for internet connection. The best thing to do is leave your phone (landline) in message mode. If no message it's a scam. If it is genuine the person will leave a message for you to return the call, and you can answer it if you recognise the voice at the other end. That's what we do. Wait. listen and pick up if neccessary.