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Level 1: Cadet

Phone line into house can been cut

Answered

Hi

 

We are having renovations done to the house and the home alarm system has been decommissioned, during this process the phone cable that runs into the house (and controls the broadband connection) was cut at the wall and needs to be fixed.  I was told by my ISP that it is Telstra's responsibility.  How do I get this fixed?  I have bought a Nighthawk M2 as a backup for now.

 

Andy

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Level 24: Supreme Being
Level 24: Supreme Being
Accepted Solution

Re: Phone line into house can been cut

If you have a home phone service with Telstra you can contact Telstra support but if all our services are with another provider it is up to them to contact Telstra or if you are on the NBN to contact the NBN.

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Highlighted
Level 24: Supreme Being
Level 24: Supreme Being
Accepted Solution

Re: Phone line into house can been cut

If you have a home phone service with Telstra you can contact Telstra support but if all our services are with another provider it is up to them to contact Telstra or if you are on the NBN to contact the NBN.

View solution in original post

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