Phone service using NBN

[marleemia]

Hi people,

I now have connected to the NBN.  Final stage was the modem installation yesterday!! Yay!!

.  I am on a 1000 g plan, with foxtel platinum and the "super fast" speed boost.  My plan says that it includes a "Telstra Voice Advanced" phone service.  The tech set up my phone service by plugging it into the Gateway modem.  I thought my voice service would plug into the Uni V port on the NBN connection box and therefore would have some priorty over data traffic.  Using my phone tonight to make calls I noticed a definite decrease in quality at times. 

Would I get a better quality of voice connection if the phone was directly connected to the Uni V port and how would I go about doing this? 

Thanks heaps,

Maree

[DrQ · Accepted solution]

They are able to set it up via either option, one they call NGC or Next Generation Calling and the other they call IPPOTS or a Plain Old Telephone Service over IP.

Depending on your requirements will determin which is better, but for most people the NGC is a better option, but they do have both options in place.

If you wish to have it set up to run over the Uni-V port, you would have to call accounts (1800TFIBRE - 1800 834 273) and request for your phone service to be moved from NGC to IPPOTS and they should be able to arrange it for you.