abthomp
Level 14: Field Agent

Planned Maintenance Outages - Why no Notification

Landline and ADSL out today  so I called to find out what the go was.

"Oh, there's planned maintenance going on in your area. Should be back on line within 48 hours"

Why can't Telstra give customers some advance notice when they know they are going to cut off services?

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2 REPLIES 2
343GuiltySpark
Level 23: Superhero
Level 23: Superhero

Re: Planned Maintenance Outages - Why no Notification

Depends, planned maintenance generally only causes minor issues such as loss of connection or dial tone for a few minutes. It generally doesn't last long or is noticeable.

However when there is planned maintenance that would cause significant disruptions to services from my understanding there is notice provided. For example NBN HFC upgrades to place a few months ago and customers were notified in advance.

Additionally with mobile tower maintenance when your phone connects to a tower that has maintenance in the near future you'll receive a text message.
I work for Telstra, but my opinions are my own and not that of Telstras
abthomp
Level 14: Field Agent

Re: Planned Maintenance Outages - Why no Notification

Well I can tell you this.
1. There was no notice given
2. On calling in I was told 48 hours for the outage
3. On checking the Telstra Outage website it advised 14 days.
Quite obviously no one had the faintest idea what was going on.
Totally typical of Telstra these days.

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