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Level 1: Cadet

Please advise my contract status NBN

My name is Ronda Sharpe, account number <removed to protect your privacy> and would like to know if I’m currently on a contract for my NBN internet services.

 

I have been trying constantly for a simple yes/no answer through all the online avenues including the app, Telstra.com phone and email and constantly being put in a loop to nowhere.

 

I have submitted a complaint and received an email that still did not give me a yes or no answer PLEASE HELP ME 

QUESTION

AM I IM CURRENTLY ON A CONTRACT

ANSWER

YES OR NO ?

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1 REPLY 1
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Level 16: Secret Agent

Re: Please advise my contract status NBN

Hi @rose41 

This is a community forum, No one has access to your Telstra account, To give you a yes or no answer.

Try logging on to Telstra here.

 https://www.my.telstra.com.au/myaccount/home

Then click on your internet plan (should have your Big pond email address next to it)

Then it will tell you the details of your current Telstra plan.

 

I don't work for Telstra, Never have, I am just a Telstra customer like you.
So the advice I give is my own, In my own time, Guided by my own experience/knowledge.
Which I am always happy to be corrected on.
Rohan

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