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Level 1: Cadet

Poor service

Has anyone tried to call Telstra. I have several times and had little to no success. I have been referred to the message service and one inquiry took three days and I don’t know how many reps in the Philippines with the reps sending me messages at 1:30am Saturday morning and 3:25 on Sunday morning. For a communications company they aren’t communicating. I understand that areas are under lockdown but more jobs should be created in Australia where it is easier to work from home than in other countries. Is there a

number that will be answered by a human hopefully in Australia that can assist when you have a problem or question???

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2 REPLIES 2
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Level 21: Augmented

Re: Poor service

I dont know if you have seen this post by me

https://crowdsupport.telstra.com.au/t5/telstra-android-phones/fedup-with-no-phone-contact-and-gettin...

 

but this is the third one I seen complaining about getting through

Telstra customer 15+ yrs, I am not a Telstra employee and never have been

Kudos and thanks welcomed

If I have managed to outsmart myself and give a Solution please mark it as so.
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Level 1: Cadet

Re: Poor service

I have also been trying to reach them, like surely the customer service people can work at home right.

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